Right of revocation for consumers
A right of revocation is granted according to the following stipulation, whereby a consumer is any natural person who enters into a legal transaction for purposes which cannot be attributed primarily to their commercial or self-employed activity:
Right of revocation
You have the right to revoke this contract within a period of fourteen days without giving reasons.
The period of revocation shall be fourteen days from the date on which you or a third party you designate who is not the carrier has taken possession of the goods.
To exercise your right of revocation, you must:
Inform us of your decision to revoke this contract by means of a clear statement (for example, a letter, fax or email). You can use the enclosed sample revocation form, but this is not required.
Consequences of revocation
If you revoke this agreement, we will pay you all the payments we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favourable standard delivery that we offer) within a period of 14 days from the date on which we received the notice of revocation of this contract. For such repayment, we will use the same method of payment that you used in the original transaction, unless we have expressly worked out another arrangement; in no situation will you be charged for these repayment fees.
We may refuse the refund until we have recovered the goods or until you have demonstrated that you have returned the goods; whichever is earlier.
You must return the goods to us immediately or absolutely no later than 14 days from the date on which you inform us of the revocation of this contract. The deadline is considered observed if you send the goods before the end of the deadline of 14 days.
You bear the direct costs of returning the goods.
End of revocation policy